Computer Care Tech Tips

Error Codes for HP DesignJet 500 / 800
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part names are linked back to our parts website.
Specific error codes, issues and fixes may be linked to other articles of interest.
Chapter 8 Remove and Replace Guide may be downloaded from the clickable link provided.
The full service manual is available where indicated.

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HP Designjet Printers - Blue Print on Screen Prints out Purple
ISSUE:
When using the HP-GL/2 HP-RTL Designjet driver, blue text or images, as they appear on the screen, appear to print more "purple" than "blue" on the HP Designjet printer from some Microsoft (R) applications.
SOLUTION 1: When using the HP-GL and HP-GL/2 drivers this specific version of HP blue (0.0.255) is a combination of Cyan and Magenta inks. The Cyan ink is more efficient at absorbing light where the Magenta ink is less efficient at absorbing light and better at reflecting light. This causes the combination of these two inks, combined to create blue, to appear to have a purple tint.
To correct this problem, perform the following:
Version 5.35 and lower
Close all applications.
For Windows XP, click Start, Printers and Faxes or Start, Control Panel, Printers and Faxes. For Windows NT and 2000, click Start, Settings, and Printers.
Click to highlight HP Designjet printer. The printer name will be different depending on the model of HP Designjet printer.
For Windows XP and 2000, click File then choose Printing Preferences. For Windows NT, click File then choose Document Defaults.
Click the Options or Color tab (depending on Windows operating system).
Under the Color section, select Manual Color.
Click Color Control bar.
Choose No Color correction.
Click OK (and Apply, if available).
Click OK to close the Printing Preferences Window.
Version 6.xx and up
Close all applications.
For Windows NT and 2000, click Start, Settings, and then Printers. For Windows XP, click Start, Printers and Faxes or Start, Control Panel, Printers and Faxes.
Click to highlight HP Designjet printer. The printer name will be different depending on the model of HP Designjet printer.
For Windows XP and 2000, click File then choose Printing Preferences. For Windows NT, click File then choose Document Defaults.
Click the Color tab.
In the Color Management section, in the Color Matching Method, select Manage by Application from the drop down list.
Click OK (and Apply, if available).
Click OK to close the Printing Preferences Window.
SOLUTION 2: When loading media into the printer choose Semi-Gloss as the media type and blue will print correctly.

This issue came up with a client of ours so we felt you could benefit from our research.
Check out our great selection of in stock DesignJet Plotter parts.

System Error Codes
Introduction
NOTE Before troubleshooting System Errors, if possible, repeat the
procedure performed when the error was reported.
NOTE When reporting the System Error Code, make sure that you
supply the full Error Code and the firmware version (displayed
during the initialization process when powering ON the Printer
or available in the User’s Printer Setup Utilities Statistics
menu).
The following pages contain a list of System Error Codes and their
respective descriptions and recommended corrective actions. Only
try one recommended action at a time and check if the Error Code
has disappeared.
System Error Codes consist of two groups of alphanumerics:
[XXXXXX]-[YYYYZZZZ]
The first set of 6 alphanumeric characters consists of the System
Error and the second set of 8 digits, when present, refer to the
internal error data.
NOTE If the YYYY digits in the second set of 8 characters are zero
[0000ZZZZ], this indicates a LAN Card System Error. The last
four digits [ZZZZ] of the Error Code must be reported to the
vendor support organization:
For HP JetDirect Cards, this error code must be reported to
the iIPS Division Support.
For 3rd party LAN Cards, the HP support organization should
communicate to the customer that they should address it
through the 3rd party vendor support structure.

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System Error:0000D8 XXXXXXXX
Problem Description: Library Error.

System Error:010020
Problem Description: The Checksum read on the Flash SIMM is
incorrect.
Corrective Action:Try the folowing:
D Reseat the Flash SIMM.
D Replace the Flash SIMM.
D Replace the Electronics Module ' page 8 6 (service Manual).
Only replace one component at a time and
check if the error has gone before replacing
another component. Using this procedure
you wil be able to determine exactly which
component failed.

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DesignJet Plotters can tell you alot if you know what to look for.

We will attempt to outline most of the Error codes for the DesignJet 2000CP, 2500CP, 3000CP and the 3500CP.

If you have an error code that does not appear here you may have to contact your local HP service center. But, we will try and help you avoid that.

Understanding The Codes:

System Error Codes
System error codes are hexa decimal based numbers generally caused by
internal system errors. The following pages contain a list of system error
codes and their respective descriptions and recommended corrective actions.
The following table gives a quick explanation of the error codes:

Error code Type of Problem
0100xxElectrical Failure
010xxxEEROM Failure
02xxxxMechanical Failure
04xxxxMIO Card Error
05xxxxX mark Error
06xxxxLine Sensor Error
07xxxxFirmware Failure
08xxxxPostScript Error
09xxxxHard Disk Failure

If you have an error code which is not documented in this Service Manual or
you have an error which you cannot resolve, then report the error to the HP
Response Center or the nearest HP Support Office. When reporting the error,
have the following information ready:
1. Model and Serial Number of the printer.
2. Which firmware revision the printer is using.
3. The complete error number.
4. The Service Print (Utilities / Service Tests).
5. The Current configuration sheet.
6. Which software application the customer is using (name, version, etc.).
7. Is the problem reproducible by you?
8. Additional comments about the usage, the setting, etc.

Important Information on Troubleshooting Error Codes
Before spending time troubleshooting the problem by doing the various tests
or replacing parts (which may not need replacing), check which firmware
revision the printer is using or check if a service note deals with this
particular problem. Some problems which occurred in earlier firmware
releases may have been solved in later revisions. So if there is a new firmware
revision then update the Flash SIMM before replacing any parts. Refer to
page 1 3 (service Guide) for information on how to upgrade the firmware revision. Refer to
Chapter 7 (service Guide) for the part number of the Flash SIMM.