Computer Care Tech Tips

Two common error codes are not listed in the service manual.

The “61:05”and “63:03” error codes are not listed in the service manual. These error codes could be related to error code “79” which causes the printer to hang in “Initializing” in the control panel. You will see that the 12-black squares when initializing the printer will be empty, or just 6-black squares will fill, and thus prevent the printer from coming to “Ready”. We have found out the correct fix is to replace the Jet direct Card, reload the new release of the drivers, and do the most current Firmware Upgrade.

If the error re-appears, re-create the file and try printing again. If the file is Postscript, check to see if it is Binary. If the file is Binary, use Apple Talk to send the file to the printer. If Apple Talk is not being used to send the Binary file to the printer, then try changing the printer’s internal Postscript settings to Binary. To do this, you need to go into: Setup Menu, PostScript Settings, Encoding, Binary. Next, you need to reconfigure the Network card, 10/100 Ethernet. This is not just a plug & play type of network Card and will need to be reconfigured if the issue is still there. The next part to replace is the Formatter. We have two types of Formatters: PC Board, HP-GL/2 Formatter PC Board, p/n C7779-69272, (comes with HDD) or PC Board: HP-GL/2 and RTL formatter PC board, p/n C7769-69441 (comes without HDD). Check to see which version of the Formatter your printer has been using. Consequently, in order to reconfigure the network, you must have the correct IP Address. The Sub-Net Mask and Default Gateway need to be reconfigured on the Network.

To Reconfigure the IP Address on DesignJet 500/800
Start by changing the parameters using the printer’s front panel:
1. Access the Printer Configuration menu in the printer's front panel.
2. Scroll to I/O Config and press “Enter”
3. Scroll to Config Card and press “Enter”
4. Scroll to Configure Network = Yes and Continue
5. Select Configure TCP/IP = Yes and Continue
Inside the link configuration section, it will be possible to change all the relevant parameters.

Error Codes for DesignJet plotter models Z2100 / Z3100 / Z3100ps GP Photo Printer Series
Use at your own risk!!

Applies to models:
..HP designjet Z2100 Photo Printer 24 inch (Model Q6675A)
..HP designjet Z2100 Photo Printer 44 inch (Model Q6677A)
..HP designjet Z3100 Photo Printer 24 inch (Model Q5669A)
..HP designjet Z3100 Photo Printer 44 inch (Model Q6659A)
..HP designjet Z3100ps Photo Printer 24 inch (Model Q5670A)
..HP designjet Z3100ps Photo Printer 44 inch (Model Q6660A)

System Error Codes explain which component/system is failing and what
action should be taken to resolve the problem.

System Error Codes are displayed directly on the front panel (but can
also be seen on the Information Page) and have been defined in the format
XX.YZ. or XX.n:YZ.m.

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Error Codes for HP DesignJet 500 / 800
Computer Care offers this information with NO specific warranty, use at your own risk.
part names are linked back to our parts website.
Specific error codes, issues and fixes may be linked to other articles of interest.
Chapter 8 Remove and Replace Guide may be downloaded from the clickable link provided.
The full service manual is available where indicated.

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System Error Codes
Introduction
NOTE Before troubleshooting System Errors, if possible, repeat the
procedure performed when the error was reported.
NOTE When reporting the System Error Code, make sure that you
supply the full Error Code and the firmware version (displayed
during the initialization process when powering ON the Printer
or available in the User’s Printer Setup Utilities Statistics
menu).
The following pages contain a list of System Error Codes and their
respective descriptions and recommended corrective actions. Only
try one recommended action at a time and check if the Error Code
has disappeared.
System Error Codes consist of two groups of alphanumerics:
[XXXXXX]-[YYYYZZZZ]
The first set of 6 alphanumeric characters consists of the System
Error and the second set of 8 digits, when present, refer to the
internal error data.
NOTE If the YYYY digits in the second set of 8 characters are zero
[0000ZZZZ], this indicates a LAN Card System Error. The last
four digits [ZZZZ] of the Error Code must be reported to the
vendor support organization:
For HP JetDirect Cards, this error code must be reported to
the iIPS Division Support.
For 3rd party LAN Cards, the HP support organization should
communicate to the customer that they should address it
through the 3rd party vendor support structure.

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System Error:0000D8 XXXXXXXX
Problem Description: Library Error.

System Error:010020
Problem Description: The Checksum read on the Flash SIMM is
incorrect.
Corrective Action:Try the folowing:
D Reseat the Flash SIMM.
D Replace the Flash SIMM.
D Replace the Electronics Module ' page 8 6 (service Manual).
Only replace one component at a time and
check if the error has gone before replacing
another component. Using this procedure
you wil be able to determine exactly which
component failed.

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