Computer Care Tech Tips

To solve a problem you have to make sure you don't create more problems first.
Never overcomplicate the simple things.

When troubleshooting and diagnosing a problem always start with the basics.
"Is it plugged in and turned on?" Is not a silly question, it is the most basic. When a situation arises suddenly, what has changed? Has something been added or taken away?
Start with the simplest and eliminate the obvious and easy.

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5 things you can do for FREE to improve your business today.
Customer service and interaction with the public are critical areas that almost every business could use some improvement.
So here are 5 fast, easy, down and dirty things you can do, today, for free to improve customer relations and customer satisfaction.

1. Answer the phone.
You have positioned your phone number everywhere, website, literature, TV ads everywhere imaginable, but what happens when the customer calls? Do they get stuck in an endless phone tree? Are they placed on hold for what seems to them like hours?
You cannot play the game if you do not show up. A live human being on the phone is what your customer or potential customer is looking for. They called you with a question or a concern and now they would like to know someone is listening. You have to answer that phone. Now I know we cannot all be sitting by the phone 24 hours a day, so when you get a voice mail, answer it, as soon as you can.
In this digital age, just answering a phone can do wonders for customer confidence in your company.

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In the last few years it has become very clear that there is no privacy left in the world.
Everyone with a car or smart phone probably knows someone is using a GPS device to track them.

But is it being paranoid when you find out you are indeed being tracked, without your knowledge or consent by a device you paid your hard earned money to purchase?
If you have an iPhone, you are being tracked.

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Leadership in a nutshell

Lead by example, always.
You never ask anyone to do anything you would not be ready and willing to do yourself.
Yes there are things that need to be accomplished you do not have the skills to do yourself, but you get my meaning. If you would not be willing to do it yourself, how could you ask anyone else to do it? You can not, and you should not. As a leader you must be willing to do any and all tasks at hand. A true leader rolls the sleeves up and gets their hands dirty when the need arises. You can not lead from an ivory tower nor from the safety of your office or a concrete bunker. As they say, you have to be close enough to smell the gunpowder and the horse crap.

Sponsor:
DesignJet Plotter parts listed by Ploter model

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Start, don't stop.
You must refocus your mind off of the negative and on to the positive.
I read an interesting piece today from twitter @LollyDaskal on her blog page
Stop! What Is Not Working

While I do agree with the basic premise, discontinue doing what is not working.
I disagree with the approach. We as human beings are negatively based. We have a natural tendency to focus on negative things.

The weather is too cold, or too hot.
I need to stop smoking, I am to fat, I am always late.

You need to break this cycle, there see I just did it.
You need to start doing the things that will enrich and better your life.
There that is better.

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#computercare Try this tip for your small business this year.
Think up a hashtag that is unique and specific for your business.
It needs to be a word or phrase that is NOT in popular use, it needs to be individualized.
Ok, have thought of it? No worries, we will wait.
Ok, great now that you have one, use it, everywhere.
Every single place you go, use it. Check in on foursquare, yelp, twitter every social network site use it. Use it in all your Pinterest, Google+, Instagram and shutterfly posts. Use it in your posts and tags or embed it in your signature on message boards.

The idea is, if you post anything, anywhere that post will have your new, unique and distinct hashtag in it.
Using this new and unique hashtag is just as important and can be just as meaningful as any brand messaging. Repeatedly using your hashtag (but only once per post) and having others pin, retweet or share your posts with your new hashtag in it will spread your reach.

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Another quick tip that is not Tech related but very helpful.

Fruit flies are annoying and must die!
Here is the easy home remedy for fruit flies.
No poisons and no harmful chemicals, no sprays and no odor.

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