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DesignJet 5000 Series Plotter System Error Codes
Introduction
NOTE Before troubleshooting System Errors, if possible, repeat the
procedure performed when the error was reported.
NOTE When reporting the System Error Code, make sure that you
supply the full Error Code and the firmware version (displayed
during the initialization process when powering ON the Printer
or available in the User’s Printer Setup Utilities Statistics
menu).
The following pages contain a list of System Error Codes and their
respective descriptions and recommended corrective actions. Only
try one recommended action at a time and check if the Error Code
has disappeared.
System Error Codes consist of two groups of alphanumerics:
[XXXXXX]-[YYYYZZZZ]
The first set of 6 alphanumeric characters consists of the System
Error and the second set of 8 digits, when present, refer to the
internal error data.
NOTE If the YYYY digits in the second set of 8 characters are zero
[0000ZZZZ], this indicates a LAN Card System Error. The last
four digits [ZZZZ] of the Error Code must be reported to the
vendor support organization:
For HP JetDirect Cards, this error code must be reported to
the iIPS Division Support.
For 3rd party LAN Cards, the HP support organization should
communicate to the customer that they should address it
through the 3rd party vendor support structure.

Follow up:



If you have an error code which is not documented in this Service
Manual or you have an error which you cannot resolve, then report
the error to the HP Response Center or the nearest HP Support
Office. When reporting the error, have the following information
ready:
Which firmware revision the Printer is using.
The complete error number.
Which software application the customer is using (name, version,
etc.).
Continuable and Non-Continuable Error Codes
Some of the Error Codes are continuable, which means you can
press Enter on the front-panel and continue working with the
Printer. Non-Continuable Error Codes do not allow you to continue
working with the Printer, in this case power the Printer OFF and ON
again and see if the System Error disappears. If the Error Code
reappears, then the Printer requires an on-site visit in order to
resolve the problem.
NOTE Even though the customer can continue working with a
Continuable Error Code, an on-site visit should still be planned
to troubleshoot the problem.

System Error: ffff ffff xxxxxxxx (General Firmware Error)
Problem
Description:
All ffff ffff errors are general firmware errors. This does not mean
that the firmware has failed, but that the firmware (as a piece of
software) has experienced an internal crash and before doing
anything incorrectly it displays this error. We can compare this to the
"blue-screen" that appears in the Windows operating system when
there is a software problem. These errors also mean a system crash.
Usually, the errors are sporadic and appear very randomly. The best
solution is just to switch the Printer OFF and ON and check if the
problem has disappeared (as in Windows). Frequently, the problem
will disappear.
However, sometimes the same system error appears quite often or it
is permanent. Its root cause (as explained above) may not
necessarily be a firmware problem; it could also be related to the Ink
Supplies, Electronics Module, etc.
In this situation, please take note of the Firmware version, the
situation where the problem can be reproduced and the
COMPLETE system error code and report it to the division.
Corrective Action: Try the following:
Power-cycle the Printer and to check whether it still fails.
If it still fails, upgrade to the latest Firmware revision (as the
newer revisions are more stable and solve many of the problems)
and check whether it still fails.
If it still fails, report the error to the division. In this case, it is
important to report the firmware revision the printer is using, the
complete error number, which software application the customer
is using (name, version, etc.) and as much information as possible
about when it occurred.
System Error: ffff ffff 02b301b0
Problem
Description:
This error usually appears at the beginning of Printhead Alignment
due to a firmware bug.
Corrective Action: If the error appears frequently, upgrade to firmware release A.02.xx.
NOTE This problem is solved in any A.02.xx firmware release.

System Error: ffff ffff 01dcxxxx
Problem
Description:
There is a problem with the I/O Card (happens during power-up).
Corrective Action: Try the following:
Disconnect the Network Cable and check if the error still appears
during power-up.
If the error does not appear again, then the problem may have
been that the Printer was receiving some information through the
port while powering-up.
If the error does appear again, then power OFF the Printer,
remove the I/O Card from the back of the Printer and power ON
the Printer again. Check if the error still appears during power-up.
– If the error does appear again, replace the Main PCA ( Page
8-79) or the Hard Disk Drive ( Page 8-72).
– If the error does not appear again (powers-up correctly without
the I/O Card), then try inserting the I/O card in the second slot to
check if it works. If it doesn’t work in the second slot, then replace
the I/O Card. If the new I/O card also fails, replace the Main PCA
( Page 8-79) or the Hard Disk Drive ( Page 8-72).
System Error: ffff ffff 030d0170 or ffff ffff 030d0171
Problem
Description:
At power-up, the Printer thinks it is smaller than 42 inches.
Corrective Action: Try the following:
Check that there are no obstacles in the Scan-Axis which stops
the Carriage from reaching the end-stops on both sides.
Check that the Carriage moves freely from side to side.
Check that the IDS Crane is installed correctly on top of the
Carriage and that the Carriage Cover is clipped on correctly.
System Error: ffff ffff 031609xx
Problem
Description:
This error code only appears if the Main PCA was replaced without
removing the media from the Printer, because the firmware tries to
find the last media information in the EEROM. Since the
information cannot be found, this error code is displayed.
Corrective Action: Remove the media and re-boot the Printer. This error code should
not appear again.

System Error: ffff ffff 03450097
Problem
Description:
If the Window is opened during the cutting operation, the Printer
hangs and the Carriage suddenly stops. Also, if you press any key
on the front panel this error code (ffff ffff 03450097) may be
displayed.
Corrective Action: Re-boot the Printer and make sure that the Window is never opened
during the cutting operation.
NOTE This problem is solved in any A.02.xx firmware release.
System Error: ffff ffff 036000bd
Problem
Description:
This firmware error code is related to the detection of the Printhead
cleaners by the line sensor. It always happens during initialization,
while checking the Printhead Cleaners. In most case, it is a problem
of incorrectly inserted Printhead Cleaners, but it can also be caused
by an incorrectly assembled Service Station.
Corrective Action: Try the following:
Remove the Printhead Cleaners and reinsert them again.
If the error still persists, perform the Service Station Calibration
Page 5-11.
If the error still persists, an onsite visit is necessary to repeat the
calibration or to change the Service Station assembly or the
Carriage Assembly.
System Error: ffff ffff 036e0136
Problem
Description:
This is an internal general error code which can appear during the
Printhead Alignment process. The chance of this error appearing is
less than 0.5% and there is nothing wrong with the Printer.
Corrective Action: Re-boot the Printer and the error code should not appear again.
System Error: 01002D (Non-Continuable)
Problem
Description:
The Main PCA cannot communicate with the Carriage.
Corrective Action: Try the following:
Check the Trailing Cable is connected correctly.
Replace the Trailing Cable Page 8-36.
Replace the Carriage Assembly Page 8-46.

System Error: 010023 (Non-Continuable)
Problem
Description:
EEROM Test failure.
Corrective Action: Replace the Main PCA Page 8-79.
NOTE After replacing the Main PCA, make sure you perform the
Backup EEROM Page 4-31, making sure that you select
"Main PCA" when prompted.
System Error: 010030 034c095e
Problem
Description:
This error code appears when the power supply detects a low spike
(e.g. due to a temporary loss of tension). There is nothing wrong
with the Printer.
Corrective Action: Re-boot the Printer and the error code should not appear again.
NOTE If the error code appears again, try connecting the Printer to a
different power socket.
System Error: 010040
Problem
Description:
Error in Paper-axis Encoder quadrature.
Corrective Action: Try the following:
Check that the Paper-Axis Motor cable is NOT broken or
damaged.
Check that the Paper-Axis Motor cable is correctly connected.
Replace the Paper-Axis Motor Page 8-100.
If the Error Code continues, replace the Main PCA Page 8-79.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.

System Error: 010041
Problem
Description:
Error in Scan-axis Encoder quadrature.
Corrective Action: Try the following:
Check that the Encoder Strip is NOT broken or damaged.
Replace the Encoder Strip Page 8-34.
Replace the Carriage Assembly Page 8-46.
If the Error Code continues, replace the Main PCA Page 8-79.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.
System Error: 010042
Problem
Description:
Error in Service Station-axis Encoder quadrature.
Corrective Action: Try the following:
Check that the Service Station Encoder-Cable is NOT broken or
damaged.
Check that the Service Station Encoder-Cable is correctly
connected.
Replace the Service Station Page 8-67.
If the Error Code continues, replace the Main PCA Page 8-79.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.

System Error: 010090 (Continuable)
Problem
Description:
Error in Paper-axis Motor Encoder
Corrective Action: Try the following:
Check that the Paper-Axis Motor cable is NOT broken or
damaged.
Check that the Paper-Axis Motor cable is correctly connected.
Replace the Paper-Axis Motor Page 8-100.
If the Error Code continues, replace the Main PCA Page 8-79.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.
System Error: 010091 (Continuable)
Problem
Description:
Error in Paper-axis Motor Encoder
Corrective Action: Refer to System Error Code 010090.
System Error: 010092 (Continuable)
Problem
Description:
Mark Encoder position not detected on Drive Roller.
Corrective Action: Try the following:
Replace the Lens Cover Page 9-5.
Clean the Mark Encoder on the Drive Roller using the Turn
DRIVE ROLLER Utility Page 4-18.
System Error: 011000
Problem
Description:
NIB Crash.
Corrective Action: Power the Printer OFF and ON again using the Power Switch at the
back of the Printer.

System Error: 050000 (Continuable)
Problem
Description:
Lens has problems reading the Mark Encoder on the Drive Roller.
Corrective Action: Try the following:
Clean the Mark Encoder on the Drive Roller using the Turn
DRIVE ROLLER Utility Page 4-18
Replace the Lens Cover Assembly Page 9-5.
System Error: 050001 (Continuable)
Problem
Description:
Lens has problems reading the Mark Encoder on the Drive Roller.
Corrective Action: Try the following:
Clean the Mark Encoder on the Drive Roller using the Turn
DRIVE ROLLER Utility Page 4-18
Replace the Lens Cover Assembly Page 9-5.
System Error: 06030C
Problem
Description:
Bad Line Sensor.
Corrective Action: Try the following:
Replace the Carriage Assembly Page 8-46
Replace the Trailing Cable Page 8-36.
Replace the Main PCA Page 8-79.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.

System Error: 0A0000
Problem
Description:
APS Failure.
Corrective Action: Try the following:
Check all the cables of the APS and make sure they are correctly
connected and are NOT damaged.
Check all the tubes of the APS and Tubes System and make sure
they are correctly connected and are NOT pinched or damaged.
Check that the Air Tube from the APS is correctly connected to
the Tubes System.
Replace ONE Ink Cartridge at a time, checking if the System
Error Code disappears.
Faulty APS. Replace the APS Page 8-65.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.
System Error: 0A0010
Problem
Description:
APS Failure.
Corrective Action: Refer to System Error Code 0A0000.
System Error: 0A0020
Problem
Description:
Error in Calibrating the APS Sensor.
Corrective Action: Try the following:
Check the APS Sensor and the valve cables, making sure that
they are NOT damaged and connected correctly.
Replace the APS ( Page 8-65) or the ISS PCA ( Page 8-86).

System Error: 0A0030
Problem
Description:
Problem in Depressurizing Air System.
Corrective Action: Try the following:
Check the APS for any signs of Ink. Also inspect ALL Ink
Cartridges for any signs of leaking (the bottom valve of the Ink
Cartridge will contain ink).
If there is ink leakage, replace ALL Ink Cartridges, the APS (
Page 8-65) and the Tubes System ( Page 8-25).
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.
System Error: 0A0040
Problem
Description:
APS Failure.
Corrective Action: Try the following:
Check all the cables of the APS and make sure they are correctly
connected and are NOT damaged.
Check all the tubes of the APS and Tubes System and make sure
they are correctly connected and are NOT pinched or damaged.
Replace ONE Ink Cartridge at a time, checking if the System
Error Code disappears.
Faulty APS. Replace the complete APS Page 8-65.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.

System Error: 0A0050 (Non-Continuable)
Problem
Description:
The Printer has detected a leak in the Tubes System before the life
of the System.
Corrective Action: Try the following:
Check for ink in the Ink Leak Detector and, if present, replace the
complete Tubes System Page 8-25.
The Ink Leak Detector could have been triggered due to
condensation in the Printer. Power OFF the Printer and allow the
Printer to dry for 15 minutes. Power ON and check if the System
Error Code has disappeared.
Replace the ISS PCA Page 8-86.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.
System Error: 0A0060 (Non-Continuable)
Problem
Description:
The Printer has detected a leak in the Tubes System after the life of
the System.
Corrective Action: Refer to System Error Code 0A0050.
System Error: 0A0070 (Continuable)
Problem
Description:
The Backup EEROM contents stored in the Hard Disk Drive are not
consistent with the ones required by the firmware.
Corrective Action: Try the following:
Perform Backup EEROM Page 4-31 and ALL calibrations.
Perform EEROM Setup Page 4-24 to reconfigure the Printer.
System Error: 0B0000
Problem
Description:
Bad Ambient Temperature measured.
Corrective Action: Try the following:
Make sure that the Ambient temperature is within the allowed
range (between 0 and 55 Degrees Centigrade).
Replace the Main PCA Page 8-79.

System Error: 0B0001
Problem
Description:
At power-up, the Printer thinks it is smaller than 42 inches.
Corrective Action: Refer to System Error Code ffff ffff 030d0170 or ffff ffff 030d0171.
System Error: 0B0002
Problem
Description:
Bad IDS pressure read.
Corrective Action: Try the following:
Check that the cable from the Ink Supply Station (ISS) PCA to
the Ink Supply Station is correctly connected.
Check that the Air Pressurization System Sensor Cable is
correctly connected and is NOT damaged.
Check all the tubes of the APS and make sure they are NOT
pinched or damaged.
Faulty APS. Replace the APS Page 8-65.
If the error code continues, replace the Main PCA Page 8-79.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.
System Error: 0B0003
Problem
Description:
ADC0 Internal channels check Failure.
Corrective Action: Replace the Main PCA Page 8-79.

System Error: 0B0004
Problem
Description:
APS Failure.
Corrective Action: Try the following:
Check that the cable from the Ink Supply Station (ISS) PCA to
the Ink Supply Station is correctly connected.
Faulty APS. Replace the APS Page 8-65.
If the error code continues, replace the Main PCA Page 8-79.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.
System Error: 0B0005
Problem
Description:
APS Failure.
Corrective Action: Try the following:
Check that the cable from the Ink Supply Station (ISS) PCA to
the Supply Station is correctly connected.
Faulty APS. Replace the APS Page 8-65.
If the error code continues, replace the Main PCA Page 8-79.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.
System Error: 0B0006
Problem
Description:
The Trailing Cable has been incorrectly connected.
Corrective Action: Try the following:
Power the Printer OFF disconnect the Trailing Cable. Replace the
Trailing Cable if the ends are not flat or are damaged. Reconnect
the Trailing Cable correctly, making sure it is pushed in firmly
(refer to the instructions on page Page 8-36). Power ON the
Printer and check if the Error Code has disappeared.
If the Error Code continues, replace the Main PCA Page 8-79
taking care when connecting the Trailing Cable.

System Error: 0B0007
Problem
Description:
Unable to detect Vacuum Fan.
Corrective Action: Try the following:
Make sure that the Vacuum Fan is connected correctly to the
Main PCA.
Turn the Printer OFF and disconnect the Vacuum Fan from the
Main PCA. Connect a New Vacuum Fan to the Main PCA and
power ON the Printer. If the New Vacuum Fan functions correctly
without any Error Codes then remove the Old Vacuum Fan from
the Printer and install the New one.
If the New Vacuum Fan does not function correctly either, then
replace the Main PCA Page 8-79.
System Error: 0B0008
Problem
Description:
Unable to detect Cooling Fan.
Corrective Action: Try the following:
Make sure that both Cooling Fans are correctly connected to the
Power Supply Unit.
Replace the Main PCA Page 8-79.
System Error: 0B0009
Problem
Description:
Unable to detect Aerosol Fan (in the Right Cover).
Corrective Action: Try the following:
Make sure that the Aerosol Fan is connected correctly to the
Main PCA.
Turn the Printer OFF and disconnect the Aerosol Fan from the
Main PCA. Connect a New Aerosol Fan (comes with the new
Right Cover) to the Main PCA and power ON the Printer. If the
New Aerosol Fan functions correctly without any Error Codes
then remove the Old Aerosol Fan from the Printer and install the
New one.
If the New Aerosol Fan does not function correctly either, then
replace the Main PCA Page 8-79.

System Error: 0B000A
Problem
Description:
Primer Shutdown Error.
Corrective Action: Try the following:
Check that the Service Station Cable (the grey flat cable with the
grey connector) is plugged into the Main PCA, and that the clips
of the connector are closed. Also check that the cable is not
damaged.
Replace the Service Station Page 8-67.
System Error: 0B000B
Problem
Description:
APS Failure.
Corrective Action: Try the following:
Check that the cable from the Ink Supply Station (ISS) PCA to
the Ink Supply Station is correctly connected.
Check that the Air Pressurization System Sensor Cable is
correctly connected and is NOT damaged.
Check all the tubes of the APS and make sure they are NOT
pinched or damaged.
Faulty APS. Replace the APS Page 8-65.
If the error code continues, replace the PCA Page 8-79.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.
System Error: 0B000C
Problem
Description:
Serial Device ADC test failure.
Corrective Action: Replace the Main PCA Page 8-79.

System Error: 0B000D
Problem
Description:
24 V source test failure.
Corrective Action: Replace the Main PCA Page 8-79.
System Error: 0B000E
Problem
Description:
At power-up, the Printer thinks it is smaller than 42 inches.
Corrective Action: Try the following:
Check that there are no obstacles in the Scan-Axis which stops
the Carriage from reaching the end-stops on both sides.
Check that the Carriage moves freely from side to side.
Check that the IDS Crane is installed correctly on top of the
Carriage and that the Carriage Cover is clipped on correctly.
System Error: 0C0030
Problem
Description:
Drop Detector Failure.
Corrective Action: Try the following:
Check that the Drop Detector Cable is NOT broken or damaged.
Check that the Drop Detector cable is correctly connected to the
Service Station Cable.
Remove the Drop Detector and make sure that there are no
obstacles inside which are blocking the sensor.
Replace the Drop Detector Assembly Page 8-70.
If the System Error Code continues, replace the Main PCA
Page 8-79.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.

System Error: 0C0032 (Continuable)
Problem
Description:
Drop Detector not calibrated or the calibration settings have been lost.
Corrective Action: Try the following:
Perform the Service Station Calibration Page 5-11.
Replace the Drop Detector Assembly Page 8-70.
Replace the Service Station Assembly Page 8-67.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.
System Error: 0C0040
Problem
Description:
Error in Printhead Drop Detection. This error code appears when the
Printer detects that the same area of nozzles do not work in different
Printheads. The possible causes are either fibres or a piece of paper
in the Drop Detector or that the Scan-Axis reference is incorrect.
Corrective Action: Try the following:
Manually recover the Printheads ( Page 6-15) and check
whether the error still appears.
If the error does appear again, then check that there no fibres or
pieces of paper in the Drop Detector.
If the error does not appear again, then check that the Scan-Axis
stop of the Carriage is not deformed too much (some slight
deformation of upto 0.5mm is normal, but if it is bigger than that,
then replace the Carriage Assembly and recalibrate the Printer).
If the Scan-Axis is OK also, then replace the Drop Detector (
Page 8-70) or the Service Station Assembly ( Page 8-67) and
recalibrate the Printer.

System Error: 0C00FF
Problem
Description:
Print Mask could not be generated. The mask generation algorithm
could not generate the print mask. Possible causes are memory
corruption, print mode definition incompatible with mask
restrictions (if using an external RIP). The cause is not likely to be
the Printhead because if it was, the Printhead would be marked as
XX21 REPLACE.
Corrective Action: Try the following:
Re-boot the Printer and the error code should not appear again.
If the problem continues to appear and the customer is using an
external RIP, ask them to try one of the internal print modes by
printing from the HP Driver. If the problem disappears, then the
RIP print mode was causing the problem and the customer should
contact the RIP vendor.
Check whether there is a printhead in the XX21 REPLACE
status. If there is, replace that Printhead.
If there is no Printhead in the XX21 REPLACE status, print the
Diagnostic Print to find the Printhead with the failing nozzles.
System Error: 0C1000
Problem
Description:
Primer not calibrated or the calibration settings have been lost.
Corrective Action: Try the following:
Perform the Service Station Calibration Page 5-11.
Replace the Service Station Assembly Page 8-67.
System Error: 0C1001
Problem
Description:
Primer Shutdown Error.
Corrective Action: Try the following:
Check that the Primer Stepper- Cable is NOT broken or
damaged and that the Primer Arm moves freely from side to side.
Replace the Service Station Page 8-67.
If the Error Code continues, replace the Main PCA Page 8-79.
WARNING Only replace one component at a time and check if the error has
gone before replacing another component. Using this procedure
you will be able to determine exactly which component failed.

System Error: 0D0000 (Continuable)
Problem
Description:
No Media Profiles Available.
Corrective Action: Download a media profile for the ink type being used.
System Error: 0D0000 033f019C
Problem
Description:
No Media Profiles Available.
Corrective Action: If you upgrade the firmware while media is loaded, you will get the
system error "0d0000 033f019C". In this case, press Enter and you
will get the message "no media profiles available". The solution is
to unload the media and switch the Printer ON and OFF again.
NOTE This problem only appears when you try to upgrade from Non-
UV ink firmware to UV ink firmware while the media is loaded.
System Error: 0D0002 (Continuable)
Problem
Description:
Insufficient Memory to Initialize HPGL2/RTL.
Corrective Action: The minimum memory required is 96 Mbytes so verify memory installed
on the printer using the Statistics menu (refer to the User’s Guide).
System Error: 0FXXXX (Non-Continuable)
Problem
Description:
A Firmware Error has occurred.
Corrective Action: Try the following:
Power OFF and ON using the Printer Power Switch.
Report the error to the HP Response Center or the nearest HP
Support Office. Have the following information ready:
Model and Serial Number of the printer.
Which firmware revision the printer is using (displayed during
Printer initialization when powering ON).
The complete error number.
The Service Configuration Print if possible Page 1-37.
The Current configuration sheet.
Which software application the customer is using (name, version, etc.).

System Error: 0F0200 00b007bc
Problem
Description:
This is an error related to an internal crash involving media profiles
and memory.
Corrective Action: Try the following:
This error is sporadic and very rare; just switching the Printer
OFF and ON again will cause it to disappear.
If the customer has this problem frequently, recommend
upgrading the firmware revision to A.02.xx in order to lower the
frequency of the error.
NOTE This problem is solved in any A.02.xx firmware release.
System Error: 0F0200 01E603d2
Problem
Description:
This is an error that is related to the Parallel Port. It happens normally
in New Printers and only once (it is unlikely to appear again). Even if
the error appears again, there is nothing wrong with the Printer.
Corrective Action: Try the following:
Recommend to the customer to print via the Network Card
because the transmission time via the Parallel Port is very slow.
If the customer insists on printing via the Parallel Port, ask them
to check the Parallel Port settings on the PC (that was used when
the error occurred). The Parallel Port setting in the PC BIOS
should be in the ECP mode. This configuration should decrease
the frequency of the error.
System Error: 1f500XX (Boot Failed)
Problem
Description:
This is an error related to the Hard Disk Drive, either the connections
are bad or the Hard Disk Drive or the Main PCA are defective.
Corrective Action: Try the following:
Unplug the Printer, remove the HDD cover and check that the
two cables (a flat one and the power cable) are connected. Also
check that the flat cable connector is clipped in correctly. If the
problem persists, replace the Hard Disk Drive Page 8-72.
If the problem continues, check that the Green and Orange LED’s
on the Main PCA are ON. If they are not ON, probably the PWS
or its connections are defective. If the two LED’s are ON and the
error continues, replace the Main PCA Page 8-79.

System Error: e50000
Problem
Description:
This is an error that is related to the Hard Disk Drive, either the connections
are bad or that the Hard Disk Drive or the Main PCA are defective.
Corrective Action: Try the following:
Unplug the Printer, remove the HDD cover and check that the
two cables (a flat one and the power cable) are connected. Also
check that the flat cable connector is clipped in correctly. If the
problem persists, replace the Hard Disk Drive Page 8-72.
If the problem continues, check that the Green and Orange LED’s
on the Main PCA are ON. If they are not ON, probably the PWS
or its connections are defective. If the two LED’s are ON and the
error continues, replace the Main PCA Page 8-79.

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Do it yourself repair information for your HP DesignJet Plotter.

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All information is presented As-Is, with no warranty. Use at your own risk. DesignJetParts.com is operated by Computer Care. One Stop for all you computer, printer, plotter and network parts and supplies
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